Frequently Asked Questions
Need help finding information? Take a look at some of our Frequently Asked Questions and helpful links.
Commonly asked questions
Registration is not mandatory to complete checkout. By registering you receive the following benefits:
- Access special sections of the site, such as the My Account section, where you can track current orders, view previous orders, add items to a “Wish List”, and update your billing and shipping information.
- Reorder quickly by browsing through items you’ve purchased in the past with our Rapid Reorder feature.
- Upload tax forms, create a return, create your own quote, and upload images.
What is your phone number?
Before contacting us, please search our Frequently Asked Questions to see if your question has already been answered! If you have any further questions, our Customer Solutions Specialists are available Monday through Thursday from 5 am to 12 am EST, Friday from 5 am to 8 pm EST, and Saturday and Sunday from 9 am to 4 pm EST. We can be reached by e-mail (firstname.lastname@example.org), or WhatsApp +1 (786) 5847439 to answer any questions you may have!
Once your order is placed, we cannot guarantee that it can be modified or cancelled. If you wish to modify your order, please contact us as soon as possible. After finishing your order, you have 24 hours to make any changes. If your order is already in dispatch, we cannot accept changes. If you want to make a change in this situation, you will pay the corresponding surcharge
We offer installation services in select metropolitan areas for select equipment purchased through our site, directly serviced by the manufacturers. To make sure everything goes smoothly when it comes to installing your new equipment, please review our handy Equipment Installation Checklist before finalizing your order.
To pay by check, money order, ACH, or wire transfer, your order must be over $500 to qualify. Then add all your items to your shopping cart and proceed to checkout. On the review and payment screen, click the “Payment by transfer” button. At this point, the order is finished and the bank information appears to make the transfer.
Your order will be put on hold and you will receive an email with an invoice and information on where to send the payment. Please do not submit your payment before placing your order. Once the payment has cleared, the order will be released to process the shipment. Personal checks are processed on Tuesdays and Fridays and will be held for 5 business days from when they are processed to when they clear for shipping.
The 3sense is the sole owner of the information that is collected from customers on this site. We do not share any information about you with third parties in any way. Customer information is used by the 3sense Store to:
- Process orders
- Provide a personalized shopping experience for registered customers
- Send e-mail newsletters full of specials and helpful information to those who opt to receive them
- Monitor traffic patterns to improve our site’s functionality and user-friendliness
To find out how to enable your cookies, click on the link below that corresponds with your browser type and follow the instructions!
Yes, once we receive confirmation of your purchase our support team will contact you to request the configuration parameters you want, so all you have to do is locate the equipment and sensors where you need them and that’s it, you can rest assured, you already have the control in your hands!
Our Platform will store and take care of the information for you for 2 years, so you can have it wherever you need it, whenever you need it, and all from the palm of your hand!
The platform has the ability to send you alarms by email, by chat (Telegram), by text message (SMS) and even call you on a landline or cell phone.
The number of alarms, the number of repetitions and the number of users you want to receive them can be defined by you according to the scope you want.
Our main goal is your security and peace of mind!
A restocking fee will be deducted from your return credit to cover the cost of processing the items back into stock. This fee is 20% of the item(s) cost for commercial locations and 30% for residential locations.
To return your product, you should mail email@example.com and we will tell you where to send it.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our warehouses strive to have orders processed and ready to ship within 1-2 business days. Most products ship from one of our warehouses within the U.S. However, since some items will be shipped directly from the manufacturer, delivery times may vary. Common carrier deliveries typically range from 1 to 10 business days for delivery, depending on your proximity to the shipping location. Ground shipping can typically take anywhere from 1 to 7 business days. If your delivery time is over a holiday, please add an additional day for delivery. Our warehouses observe the following holidays: Christmas, New Years, Memorial Day, 4th of July, Labor Day and Thanksgiving. Shipping companies may observe additional holidays. All standard ground delivery times and common carrier shipments are estimates and are not guaranteed.
We will contact you to quote the shipment to your country.
We occasionally offer sales and coupon codes on specific items to offer further discounts to our already low prices. You can find these on our Facebook page, blog, and e-mailers. Coupon codes have an expiration date, and we recommend purchasing the item(s) as soon as possible. We only honor coupons and discount prices while they are valid.
Our website pricing is regularly updated to ensure accurate, real-time pricing. Prices and discount codes advertised on sources other than our website such as search engines, coupon code websites, and shopping sites may not reflect the current, accurate price or valid coupon code.
We sell to anyone looking 3sense equipment, Both individuals and businesses alike may purchase from our site.